Navigating Difficult Conversations & People

A Complimentary Seminar for Senior Health & Services Professionals

Dr. Steve Shama presents a session filled with insights, smiles, and meaningful takeaways – memorable, practical, and spirit-enriching.

If you’ve ever encountered a difficult-to-please client, family or caregiver, come explore effective ways to interact with them. After all, it may take one person to make a situation difficult, but it takes two to keep it that way.

What role do you play? How can you bring positivity to the exchange? Through real-life stories and compassionate wisdom, Dr. Shama will offer fresh perspectives on stressful challenges, including:

• Underlying emotions that make people frustrated, angry, entitled or controlling
• How fear, anxiety, and frustration influence behavior
• Techniques and phrases to defuse anger and tension
• How to maintain compassion and use it to support others
• Ways to keep difficulties from stealing your joy

Attendees will be invited to share experiences, for example, with demanding or non-compliant individuals. Together, we’ll generate positive, practical, and empowering approaches to use in the future.

Coffee and pastries will be served!

Kindly RSVP to reserve your spot.
Call us: (802) 295-7500
Or email: Living@TheVillageatWRJ.com